Leonardo Rewards FAQs
What is Leonardo Rewards UK & Ireland?
Leonardo Rewards UK & Ireland is the loyalty programme for frequent guests of Leonardo Hotels. Leonardo Rewards UK & Ireland is free to join and guests earn 10 points for every Euro or Pound spent. These points can be swapped for free room nights and shopping vouchers.
How do I log into my Leonardo Rewards UK & Ireland account?
To access your Leonardo Rewards UK & Ireland account, use the Log In button on the top right corner of leonardohotels.co.uk. Your username is always your email address and if you forget your password, just select the forgot password tab.
What can I do on My Leonardo Rewards UK & Ireland online account?
You can Spend points, manage your profile and register missing points through your Leonardo Rewards UK & Ireland online account. Your account has the following sections
Summary – displays your recent reservations and latest points statement
History – displays past reservations and statements
Spend – Here you can spend your points on free room nights and gifts
Help – Here you can request any missing points or replace a membership card
Manage Profile – Here you can update your personal information, change your password or change your Ezine subscriptions
How can I use my Leonardo Rewards UK & Ireland points?
Once you become a member and start earning points, you can swap these points for a gift. For the full list of gifts and points required, log into your account and go to the 'Spend' section. For Free Room Nights, the below points are required:
>| Free Room Nights Points Requirement | Hotel |
| From 9,900 | Leonardo Inn Hotel Aberdeen Airport |
| From 13,900 | Leonardo Hotel Aberdeen Leonardo Hotel East Midlands Airport Leonardo Hotel Exeter Leonardo Hotel Glasgow Leonardo Hotel Leeds Leonardo Hotel Manchester Piccadilly Leonardo Hotel Middlesbrough Leonardo Hotel Plymouth Leonardo Hotel Sheffield Leonardo Hotel Southampton |
| From 16,900 | Leonardo Royal Hotel Birmingham Leonardo Hotel Bristol Leonardo Hotel Cardiff Leonardo Hotel Cheltenham Leonardo Hotel Chester Leonardo Hotel London Croydon Leonardo Hotel London Heathrow Airport Leonardo Hotel Liverpool Leonardo Hotel Manchester Leonardo Hotel Huntingtower Perth Leonardo Hotel London Watford |
| From 19,900 | Leonardo Hotel Belfast Leonardo Hotel Brighton Leonardo Hotel Cork Leonardo Hotel Edinburgh City Leonardo Hotel Edinburgh Murrayfield Leonardo Royal Hotel Edinburgh Haymarket Leonardo Hotel Inverness Leonardo Royal Hotel Oxford Leonardo Royal Hotel Southampton Grand Harbour The Midland |
| From 24,900 | Leonardo Royal Hotel Brighton Waterfront, Leonardo Hotel Dublin Christchurch Leonardo Royal Hotel Edinburgh Leonardo Hotel Galway Leonardo Hotel Dublin Parnell Street |
| From 29,900 | The Dilly The Grand Brighton Leonardo Royal Hotel London City Leonardo Royal Hotel London St Pauls Leonardo Royal Hotel London Tower Bridge NYX Hotel Dublin Portobello NYX London Holborn |
Free room nights are not available at NYX Dublin Christchurch, Hotel Gotham or The g Hotel.
How often are my points updated online?
Points will be updated to your members account within 5 days of departure.
What are the Terms and Conditions of the Leonardo Rewards UK & Ireland Programme?
To view the terms and conditions simply click on this link Terms & Conditions.
How do I join Leonardo Rewards UK & Ireland?
Click here to complete an application form and join Leonardo Rewards UK & Ireland.
If I have a query regarding missing stays or points, what do I do?
Please login to your account and complete the Membership Query form in the 'Help' section for any queries on missing points or transactions.
Should I quote my Leonardo Rewards UK & Ireland membership number every time I make a reservation?
Yes. You will not be rewarded points if you do not quote your membership number at time of booking.
Do my points expire?
Yes, your points will automatically expire if you have not earned any Leonardo Rewards UK & Ireland Points over a twelve consecutive month period.
Does my membership expire?
Any Leonardo Rewards UK & Ireland member who has not earned or redeemed Jurys Rewards Points for eighteen consecutive months ie. account has been inactive, will have their Leonardo Rewards UK & Ireland membership terminated and all Leonardo Rewards UK & Ireland Points will be forfeited.
How do I earn Points?
You earn points everytime you stay at a Leonardo Hotel in the UK or Ireland. Simply quote your membership number when making a booking and you will be awarded 10 points for every Euro or Pound you spend with us. Points will appear on your account within 5 days of departure.
How many points do I have?
To view your latest points balance, just logon to your online account and your points balance will be displayed on the summary page.
Do I receive a Leonardo Rewards UK & Ireland statement?
We do not send statements for the Leonardo Rewards UK & Ireland programme, we recommend that you log in to your membership account regularly to ensure that points are being awarded.
How do I redeem a prize?
Prizes can only be redeemed online. Simply logon to your online account and go to the 'Spend' section.
The last dates to redeem points for guaranteed delivery for Christmas:
Virgin Wines - Sunday 15th December
Love2Shop - Monday 16th December
Leonardo Hotel Vouchers - Monday 16th December
I tried to redeem a gift but am told it is unavailable?
When logged in and making a redemption, if you do not have enough points for a gift, you may be advised that the gift is unavailable. In this case, select another gift that you have enough points for.
How do I redeem a Free Room Night?
When logged in to Leonardo Rewards UK & Ireland, either check availability on the home page or Select ‘Spend’ and select the free room night you require. Note, Accommodation is subject to availability at the time of reservation and blackout dates may apply due to seasonal periods or special events. If a free night is available with your points it will show the number of points required to book, if only a monetary value room is shown then a free night stay is not available or you do not have enough points. Free Room Nights are based on 2 Adults, if you are booking for 3 adults, or looking to make a booking at The Dilly or The Grand Brighton with children please e-mail LeonardoRewards@leonardohotels.com where the team will check availability.
Can I book a Free Room Night over the phone?
No. Redemption for a Free Room night can only be booked on www.leonardohotels.co.uk.
What if I want to give my free room night to someone else?
If you want to give your free room night to someone else, please select a Leonardo gift voucher instead of booking the free room night online. Voucher will be posted to the Leonardo Rewards UK & Ireland member not the intended recipient within 28 days.
How do I redeem a Voucher?
When logged in to Leonardo Rewards UK & Ireland, Select ‘Spend’ and select the voucher type and denomination you require. Vouchers will be posted within 28 days.
Vouchers when used for accommodation are redeemable against flexible rates only.
What are the Leonardo Rewards UK & Ireland tier levels?
There are 3 tiers of membership – Floor 1, 2 and 3. All tiers receive the same amount of points for every £/€ spent but have varying benefits when staying at our hotels.
| Tier Name | Room Night Requirements |
|---|---|
| Floor 1 | You stay up to 5 nights a year |
| Floor 2 | You stay with us between 5 and 20 nights a year |
| Floor 3 | You stay with us over 20 nights a year |
Members will move to the next floor once they meet the qualifying room night criteria.
What Benefits does Leonardo Rewards UK & Ireland have?
Leonardo Rewards UK & Ireland offers new benefits for members while staying in our hotels. Benefits are awarded by Tier Level:
| Tier Name | Stays | Benefit |
|---|---|---|
| Floor 1 | You stay up to 5 nights a year | 10 points for every £/€ spent Exclusive member only booking discount Exclusive offers including member only sales 10% off Food & Beverage |
| Floor 2 | You stay with us between 5 and 20 nights a year | 10 points for every £/€ spent Exclusive member only booking discount Exclusive offers including member only sales 10% off Food & Beverage Bottled water in room 1 x free daily coffee Priority access to your room during busy periods |
| Floor 3 | You stay with us over 20 nights a year | 10 points for every £/€ spent Exclusive member only booking discount Exclusive offers including member only sales 10% off Food & Beverage Bottled water in room 1 x free daily coffee Priority access to your room during busy periods 1 x free daily drink voucher |