Customers

Whether people visit us for business or leisure, our rule stays the same - make our guests’ everyday experiences exceptional. That’s why we place so much value on the feedback we receive from you. We’re building a stronger customer community through Leonardo Rewards and by making better use of social media.

We’re aiming for:

• a further £100 million invested in improving our facilities over the next three years
• 100% disabled access to public and employee areas
• a new social media strategy, #AskLeonardo, to make it even easier for people to contact us

We’ve already:

• received 114,588 completed guest surveys in 2019
• refurbished over 1000 bedrooms and 20 restaurants in the last two years
• provided at least nine accessible bedrooms in every hotel